For Products Purchased on

We do our best to make returns easy and convenient. You may return items purchased on within 30 days of purchase for a full refund of your product purchase price or replacement. Return shipping is FREE for most orders on exception of Parts and Accessory orders.

For Products Purchased on third-party platform

We gurantee all buyers' shopping, so we provide 2-year product warranty for Authentic CHEFTRONIC PRODUCTS. But please read the related warranty rules carefully on before you redeem the warranty. Additionally we don't handle the return or exchange on other third- party selling platform, such as Amazon, Ebay, Bestbuy, Warlmart and so on, if you indeed has the request, please contact the seller or third-party selling platform to ask for the return or exchagne.


FREE RETURN & EXCHANGE PROCESS(excludes Parts and Accessories)


Step 1:

Fill out the return section of your order’s packaging slip and send us email for pre-paid shipping lable.

Step 2:

Send the item back to us in new condition using the pre-paid lable by CHEFTRONIC. Please note: shipping cahrges are non-refundable.

Step 3:

Once we validate the returned items have arrived, you will receive a confirmation email and your return will be processed. * Accounts will be credited within 7-10 business days