Service & Support

CHEFTRONIC promises 2-year product warranty and lifetime technology support. From detailed use and care instructions to inspirational recipes, warranty information to instructional videos —we are striving to improve ourselves in terms of service, quality, sourcing, etc. If there are any issues with this order, please don't hesitate to leave us messages and we'll try our best to resolve them.

CHETRONIC Stand Mixer Warranty Policy

1. 2-Year product warranty.

    All customers who order CHEFTRONIC stand mixer can enjoy 2-year product warranty.
   All customers who order CHEFTRONIC Acessories can enjoy 6-month product warranty.

2. 30-day free return and exchange.
    All customers who order CHEFTRONIC Stand mixer can enjoy 30-day free return and exchange from the delivery date.

3. Service Contents
1> Free Stand Mixer Repair Service
    In the warranty time, we provide all customers 2-year free repair service excluding shipping fee. Please contact our service team before service is needed.
   2> Free Accessories
    In the Accessories warranty, CHEFTRONIC promises 6-month free replacement service.
    3> Technical support
Lifetime Technical support, any questions, please email our service team:
           1). During the warranty, your product has the free repair service excluding return and shipping fee.
           2). Technical support, pls email us via:


A. Repairs when Stand Mixer is used in other than normal single family home use.
B. Damage resulting from accident, alteration, misuse or abuse.
C. All products are sold by unauthentic sellers or agents.
D. All products are sold by innormal orders. ( For example: innormal price lower 50% than original price, stolen products)