Service & Support




 
                                                                         
                                                                                         ACCESSORES                           STAND MIXER                     REPAIR AND RETURN



CHETRONIC Stand Mixer Warranty Policy

1. 2-Year product warranty.
    All customers who order CHEFTRONIC stand mixer can enjoy 2-year product warranty.
    All customers who order CHEFTRONIC Acessories can enjoy 6-month product warranty.

2. 30-day free return and exchange.
    All customers who order CHEFTRONIC Stand mixer can enjoy 30-day free return and exchange from the delivery date.

3. Service Contents
    1> Free  Stand Mixer Repair Service
    In the warranty time, we provide all customers 2-year free repair service excluding shipping fee. Please contact our service team before service is needed.
    2> Free Accessories
      In the Accessories warranty, CHEFTRONIC promises 6-month free replacement service.
    3> Technical support
     Lifetime Technical support, any questions, please email our service team: service@cheftronic.net
           1). During the warranty, your product has the free repair service excluding return and shipping fee.
           2). Technical support, pls email us via: service@cheftronic.net

CHEFTRONIC DOES NOT ASSUME ANY RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
A. Repairs when Stand Mixer is used in other than normal single family home use.
B. Damage resulting from accident, alteration, misuse or abuse.
C. All products are sold by unauthentic sellers or agents.
D. All products are sold by innormal orders.( For example: innormal price lower 50% than original price, stolen products)

Repair Address:
 1) Country: Spain
     Tomrepair
     C/Pin y Soler,38 Local 6
     Tarragona; Tarragona; 43002
     Spain
     Tel:（+86）75521007602        Email: service@cheftronic.net

 2) Country: Germany  
     Tomrepair Yong Wiehl
     Werner-von-Siemens-Str.9
     Gebäude 6511
     76646 Bruchsal
     Germany 
     Tel:（+86）75521007602        Email: service@cheftronic.net

 3) Country: USA
     Tomrepair
     5640 Grace Place,
     Commerce, CA 90022
     USA
     Tel:（+86）75521007602        Email: service@cheftronic.net

 4) Country: UK
     Warrantech Safestore
     Unit 2, Astley Park Estate,
     Manchester  M29 7JY
     UK
     Tel:（+86）75521007602        Email: service@cheftronic.net